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We can issue a refund without question if you have not yet downloaded your purchased product (this shows at our end) or if you have accidentally purchased the same product more than once.If the product you have purchased still does not work as advertised/described after we have assisted you, and provided you initially contacted us about any issues within 10 days of the order, then we will refund you.We will endeavor to help with your issue(s) and may require further information and co-operation from you during the troubleshooting phase. If within 10 days of purchase, you have any issues at all with your product, please reply to your order confirmation email and describe your issue.If the file is corrupt or faulty you are entitled to a replacement.Video tutorial and free technical support are also available for you day and night. Set the blend mode of the clouds overlay texture to Screen and you have a quick and easy cloudy effect. However, customers may request a refund under the following circumstances: Here you are able to choose among 100 ready night-sky overlays of various sizes that are quite functional with any software you work with. Download the clouds sky overlay and add it in Photoshop over your picture. Once you purchase and download a product, you have gained access so it cannot be returned.